General Privacy Statement Pursuant to EU General Data Protection Regulation

The below provides you with an overview concerning our collection and processing of your personal data as well as your rights under the privacy law.

Name and contact information for responsible person

the responsible party is

Mesago Messe Frankfurt GmbH
represented by Presidents Petra Haarburger and Martin Roschkowski
Rotebuehlstr. 83-85
70178 Stuttgart, Germany
Phone: +49 711 61946-0
Email address:

you can reach our data protection officer at

Mesago Messe Frankfurt GmbH
Data Protection Officer
Jens Preussner
Rotebühlstr. 83-85
70178 Stuttgart, Germany
Phone: +49 69 7575-5335
Email address:

Purposes of processing the data and its legal basis

to satisfy contractual requirements in accordance with Article 6 para. 1b GDPR

Data is collected in order to carry out pre-contractual measures and contracts. Please refer to the respective contract documents for the subject matter to be processed and the data required therefore.

In order to organise digital events, Mesago Messe Frankfurt GmbH cooperates with Real Life Interaction GmbH, Choriner Str. 3 10119 Berlin, the operator of the talque platform. Mesago Messe Frankfurt GmbH transmits the company, surname, name and email address of the event participants to Real Life Interaction GmbH so that the latter can invite only authorised participants to register on the talque platform. The cooperation partners are jointly responsible for data processing. If you have any questions regarding data protection and the exercise of your rights in accordance with Art. 15-18, as well as 20 and 21 GDPR (see below), you can contact us and also Real Life Interaction GmbH.

with your consent Article 6 para. 1a GDPR

If you give us your consent, we will use your data to inform you about our events and services. For this purpose, we will also relay your data within the Messe Frankfurt group of companies and the respective sales partners in your home country. You have the right to revoke your consent at any time with effect for the future.

Cookies & Co.

We use the Usercentrics Consent Management platform to inform you about cookies and similar technologies on our applications and, if necessary, to request and document your consent to the setting of cookies.

For this purpose we process log file data, user agent (device, browser type, browser language, browser version, resolution) and consent data (consent yes/no, time stamp, data volume, data attributes, ControllerID, ProcessorID, ConsentID) via the Consent ManagementPlatform using Javascript. The data is stored in the European Union.
The data will be deleted as soon as they are no longer required for the proof of the information provided and consent to the cookies and no legal storage obligations conflict with this.

You can permanently prevent the execution of the JavaScript at any time by making appropriate settings in your browser. However, this would also prevent us from informing you about cookies.

The following link will give you access to the Consent Management Platform to inform yourself about the cookies and, if desired, to adjust your consent.

to satisfy legal requirements in accordance with Article 6 para. 1c GDPR

Mesago Messe Frankfurt GmbH must observe various legal requirements, particularly commercial and tax law. Obligations to archive data arise under this.

based on legitimate interests according to Article 6 para. 1f GDPR 

Beyond the satisfaction of contractual or legal obligations, we process your data to protect the legitimate interests of Mesago Messe Frankfurt GmbH or third parties in the following cases.

Mesago Messe Frankfurt GmbH uses the "Zoom" tool to conduct video conferences and webinars. "Zoom" is a service of Zoom Video Communications, Inc. based in the USA. When using "Zoom", various types of data are processed, the scope of which also depends on the information you provide before or when participating in a video conference or webinar. This may include name, email address, video, audio and presentation recordings, text file of the online meeting chat, participant IP addresses, device/hardware information, start and end of the meeting. You can switch off or mute the camera or microphone yourself at any time via the "Zoom" applications. The recording of content is displayed to you in the "Zoom" app.

The contact data stated in the registration are retrievable by the code on your ticket. You have the opportunity to give your business partner your contact data by having them scan the code on your ticket.

When you use our Navigator Apps your data are collected, saved and evaluated anonymously only via Webtrekk. It is not possible to identify you as user of the app.

If the anonymous tracking is not desired, it is possible to block it through the app menu (sections setting, data protection).

Using our WhatsApp service is not related to our website.

If you contact us using the WhatsApp instant messenger service, you will also automatically transfer your telephone number to us. It will only be used for the WhatsApp service and will not be shared with third parties.

By installing and using WhatsApp on your mobile device, you agree to WhatsApp's terms and conditions, over which we have no influence. These include, but are not limited to, granting WhatsApp Inc. access to your phone number and the contacts stored in your mobile device. Especially the provision of contact details is partly regarded as unlawful and admonishable by case law. Similarly, data is stored on WhatsApp Inc. servers that are not subject to European data privacy legislation.

We cannot accept any responsibility for any damage caused by your use of the respective platforms. You can unsubscribe from our WhatsApp channel at any time. Simply send us a WhatsApp message with the text "Stop".

The technical processing is carried out by our service provider telegra.

This website uses Userlike, a live chat software provided by Userlike UG. Userlike uses "Cookies", text files placed on your computer, enabling you to have personal real-time chats on this website. The data collected won't be used to identify a visitor personally and neither will it be aggregated with any personal data of this user. You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

The exhibition centre may be monitored by video to control the flow of traffic and visitors and for security purposes, which is indicated accordingly at the entrances. No analysis will be made for other purposes.

Recipients of the data

Only those who absolutely need your data to satisfy our pre-contractual, contractual and legal obligations or to communicate with you will receive access to said data. These can include:

  • Affiliates of the Messe Frankfurt Group
  • sales partners for your home country
  • service providers supporting us as processors according to Article 28 GDPR.

Additional data recipients can be those to whom you have given your consent for data transmission on a case-by-case basis.

Transmission to a third country

With your consent or to satisfy contractual or legal obligations, we transmit data to our group companies and sales partners in third countries. By agreeing to the EU standard contractual clauses, they are obligated to observe the European level of data protection. You can get an overview of all of the group companies and sales partners here.

Duration of storage

Your data will be stored until our contractual obligations have been met. In order for us to provide you with offers concerning our events and services, data concerning this shall be stored for 8 years at most. The data will be deleted earlier if your knowledge is no longer necessary or if the purpose ceases to exist. Besides this, legal retention periods exist for certain data. Of particular relevance here are the periods specified in §257 commercial law, which requires us to store personal data provided within a contract for a maximum of 10 years, counting from the date of the last invoice or credit note. Should you not have settled all pecuniary claims within the 10 year retention period, we shall continue to store your personal data until your outstanding pecuniary obligations have been fulfilled.

Your rights under the data privacy law 

With respect to personal data concerning you, pursuant to GDPR you have the right to information according to Article 15, rectification according to Article 16, erasure according to Article 17, restriction of processing according to Article 18, and data portability according to Article 20.

Under certain circumstances, deletion can only take place when there are no longer any legal obligations to retain data.

According to Article 7 GDPR, at any time you can revoke consent given to us to process your personal data with effect for the future.  We maintain a revocation list so that an objection to the use of data for advertising purposes can be considered at any time.

You have the right to object to the processing of your personal data for the protection of legitimate interests of us or a third party pursuant to Art. 6 (1) (f) DS-GVO pursuant to Art. 21 DS-GVO.

You also have the right to lodge a complaint with a supervisory data protection authority according to Article 77 GDPR in conjunction with § 19 BDSG. Responsible contact: Landesbeauftragter für den Datenschutz und die Informationsfreiheit Baden-Wuerttemberg.

Our data protection officer is at your disposal for any concerns or questions concerning data privacy, your personal data stored by us as well as requests for amendments or erasure.

Automated decision-making

We do not use any automated decision-making to create or perform contractual relationships.

(Version 4/2021)